REFUNDS
ETI GLOBAL is only a facilitator and any refund /cancellations for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to ETI GLOBAL receiving the amount from the said service provider. User acknowledges that ETI GLOBAL shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of ETI GLOBAL. In such events the User shall directly approach the service provider for any claims.
In case the User makes any changes in their accommodation/AIR TICKET /VISAS ETC while on the Outbound Tour, ETI GLOBAL shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
In the event of any delay in the refund beyond the period specified herein, the entire liability of ETI GLOBAL shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.
CANCELLATION DUE TO VISA REJECTION
All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the Users intends to visit or pass through as a part of the outbound tour.
User(s) whose visas are not granted by the concerned consulates, must intimate ETI GLOBAL immediately about such rejection. ETI GLOBAL will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund balance amount if any.
In case of rejection, if User wishes to reapply/appeal against rejection of the visa, ETI GLOBAL shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to ETI GLOBAL . Unless otherwise applied by the User, ETI GLOBAL will not initiate reapplication of any visa application.
CANCELLATION CHARGES
If the Outbound Tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:
Time period in which the cancellation is made | Charges |
45 days or more, prior to departure | Booking fees |
Between 44 and 31 days of departure | 25% of Tour Cost |
Between 30 and 15 days of departure | 50% of Tour Cost |
Between 14 and 8 days of departure | 75% of Tour Cost |
Within 7days prior to date of departure, or no-show for any reason what-so-ever | 100% of Tour Cost |